EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

10%off code: SPRING10 | FREE SHIPPING OVER $75 & FREE EXCHANGES | EASY RETURNS US & UK

Shoes

Joplin Pumps - Mary Janes

EU 38 | US 7-7.5
FREE EXCHANGES | EASY RETURNS US & UK

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Meet some of the artisans that will craft your order.

Larisa

She sews the leather for our uppers with the utmost care and precision. With almost 12 years of experience, and having transitioned from a stressful career as an accountant, she stands as a testament to dedication and positivity. Now, with her two sons all grown up and independent, she has fully embraced this exciting journey. Armed with an eye for detail and a great sense of humor, she reminds us that it's never too late to follow your passion.

Nadia

She crafts the exquisite broguing and rosette decorations that define our shoes with her skilled hands. With an unmatched tenure of 20 years as a shoemaker, Nadiya epitomizes talent, passion, and dedication. Renowned for her punctuality and meticulous attention to detail, Nadiya is more than just a shoemaker to us—she is an unparalleled talented artist.

Nicholas

Although he works primarily in the soling department, his knowledge of
shoemaking goes far beyond that. Niko is a true cordwainer, who knows the craft of creating leather shoes from scratch, from drafting the pattern to cutting the leather to stitching the uppers and soles together. Colleagues often turn to him for guidance and advice, knowing that he always has the answer. Beyond his professional excellence, Mykolay finds solace and joy in his hobbies of fishing and gardening.

Meet some of the artisans that will craft your order.

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