Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING | EASY RETURNS US & UK | 10%off code: summer10

20% Discount Scholars & First Responders

  • Discount available for students, teachers, first responders, medical staff and non-profit organizations. 
  • Unlock your 20% discount at Julia Bo with VerifyPass.
  • Use our Heroes Discount code at the checkout to enjoy 20% off your order.
  • Simply register with VerifyPass to verify your scholar,  medical or non-profit organization status and get your discount today!


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