EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING | EASY RETURNS US & UK | 10%off code: WINTER10

Shipping Information

All our custom made orders are dispatched from our workshops within 5 working days. 
We offer free standard shipping for orders over $75.

STANDARD SHIPPING TIMES (FREE)
USA & Canada: 1-3 weeks
Europe: 1-2 weeks
Japan, Singapore & South Korea: 1-3 weeks
Australia: 2-4 weeks

EXPRESS SHIPPING TIMES (NON-REFUNDABLE CHARGE)
USA & Canada: 3-5 business days
Europe: 2-5 business days
Japan, Singapore & South Korea : 4-6 business days
Australia: 4-6 business days

 

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