EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING OVER $75 & FREE EXCHANGES | EASY RETURNS US & UK | 10%off code: SPRING10

Leather Care Tips

Leather shoes care tips

 

1. How should I take care of my leather shoes?

Much like your skin, leather shoes require regular maintenance, cleaning, and care to remain fresh and dazzling at all times. Here are some essential leather shoe maintenance tips for your reference:

Cleaning

Brush any excess dirt and debris from your shoes with a horsehair brush or damp cloth.

If a heavy-duty clean is necessary, coat your shoes in saddle soap, creating a lather, before wiping the surface with a damp paper towel, clean rag, or cloth. Allow each shoe to air dry.

If you need to clean your laces, remove them from your shoes and hand wash them with laundry detergent and warm water. Make sure your laces are completely dry before putting them back through the eyelets.

Conditioning

With a horsehair brush, clean rag, or soft cloth, condition your shoes with a leather conditioner to your shoes’ uppers.

Neutral conditioning creams are convenient and you can use them on almost any leather shoes. For the very best results, try a color-matched cream as it will help you cover any minor scratches, scrapes, scuffs, and blemishes on the surface of your shoes. After applying the cream, buff each shoe with a clean cloth or dry paper towel.

Polishing and Protecting

To polish and protect, apply a thin layer of neutral or color-matched shoe polish to your shoes with a horsehair brush or soft cloth, using a steady, circular motion. Allow your shoes to air dry before buffing them using a clean cloth or dry paper towel. For extra shine, repeat the process.

 

2. How to clean suede/nubuck leather shoes?

If you have a pair of suede or nubuck leather shoes, these tips are worth reading:

● We recommend spraying a stain and water protector on suede shoes prior to wearing them. Doing so will help you avoid stains and make the shoes easier to clean. For the best results, make sure you brush each shoe before and after using the waterproofing spray.
● To preserve the aesthetic beauty of your suede shoes, you should brush them carefully and stow them away somewhere safe after every use.
● When tackling tough stains that you can’t remove with a brush, you should consult a professional cleaner that specializes in leather and suede, specifically. If you try to remove the stains with aggressive cleaning or brushing, you’ll only cause further damage, so beware.

 

3. My shoes got wet, what should I do?

Towel dry any water that you can right away. Then stuff the inside of your shoes with newspaper or a towel to pull the moisture from the inside. Let your shoes dry slowly at room temperature. Follow up with leather cleaner and conditioner once dry. Finally, you can buy some waterproof wax that you can apply to your Julia Bo shoes to effectively protect them from water. We usually recommend the following leather care kit

 

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