EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING | EASY RETURNS US & UK | 10%off code: SPRING10

Design Your Own Shoes

 

STEP 1

Choose your Style

Choose your favourite style from our wide range of women's oxfords, derbies, saddles, monks, mary janes and boots

STEP 2

Customize your Shoes 

Personalize your oxfords or boots with our customization options, such as: leathers, textiles, laces, decorations and soles.
Use our 3D customization tool to choose the perfect color combination for your custom-made shoes

STEP 3

Place your order

Place your order and receive our confirmation e-mail containing your order details.   

STEP 4

Free Shipping & Exchanges

Your custom made shoes will be dispatched from our workshops within 5 working days. For information about shipping times please check out our Shipping Info page.

We offer Free Exchanges and Easy Returns to the UK & US!

 

 

JOIN US & GET 15% off YOUR FIRST ORDER