Julia Bo | Custom Oxfords & Boots Frequently Asked Questions | Julia Bo - Womens Oxfords & Boots


1 - When will my new shoes arrive? 

We will dispatch your custom made shoes within 3-6 working days. Shipping time is about 8-16 working days more. We offer FREE WORLDWIDE shipping.

If you're in a hurry, we also offer Express Delivery (3-5 working days) which has an extra charge.

Customs duties (e.g. VAT) may be charged once the parcel reaches its destination country. Any customs charge must be paid by the recipient of the parcel. 

2 - What are the return policies?

We gladly accept all returns and exchanges under the following TERMS & CONDITIONS:

a. We have a 45-day exchange policy. After this period, we no longer allow exchanges or returns.
b. In case of returns, we'll refund you the FULL purchase price as soon as we receive shoes back.
c. Shoes must be returned in unworn/original condition. When trying shoes on, please walk only on carpeted surfaces to avoid marks & scuff on soles.
d. Buyers are responsible for the return shipping cost to Bristol (UK) or Nevada (US).
e. Please notify us before sending shoes back.

3 - Do you have discounts for returning clients?

Yes, please request your 10% discount code if you place a new order within 60 days. 

4 - Where can I leave my feedback? 

Let us know what you think leaving your comments on our website or sharing your experience on our Facebook, PinterestTwitter or Instagram pages. Your feedback is very important to us!

About us

We love oxfords, brogues & derbys, but over anything, we love diversity and authenticity. That's why we offer timeless & versatile designs, ready to be personalized by women who value individuality.

Julia Bo is a team of young entrepreneurs who strive to bring more than 60 years of family shoe-crafting tradition into the modern age. It all started in a small workshop in Warsaw, where our grandfather made men's oxfords by hand. Years later the next generation of women took over the small business and turned it around producing women's shoes, inspired by a men's world.
In the last decade, the family business has grown into a company that currently operates three workshops in Eastern Europe, and has recently opened a commercial office in London, U.K.

All our oxfords and boots are individually handcrafted by Eastern European artisans, using only full grain leathers and quality materials to ensure the best results.

We hope you'll love our custom oxfords & boots as much as we do!  

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