1 - When will my new shoes arrive?
We will dispatch your custom made shoes within 3-6 working days. Shipping time is about 8-16 working days more. We offer FREE WORLDWIDE shipping.
If you're in a hurry, we also offer Express Delivery (3-5 working days) which has an extra charge.
Customs duties (e.g. VAT) may be charged once the parcel reaches its destination country. Any customs charge must be paid by the recipient of the parcel.
2 - What are the return policies?
a. We have a 45-day exchange policy. After this period, we no longer allow exchanges or returns.
b. In case of returns, we'll refund you the FULL purchase price as soon as we receive shoes back.
c. Shoes must be returned in unworn/original condition. When trying shoes on, please walk only on carpeted surfaces to avoid marks & scuff on soles.
e. Please notify us before sending shoes back.