We offer one free exchange for any unworn and unaltered items exchanged within 45 days of the delivery date. Click Returns & Exchanges to submit your request. Allow up to five business days for your exchange to be processed once your package arrives at our warehouse.

All information regarding a return policy is provided in the box together with your order. After you submit your Return & Exchange request, you will receive a detailed instruction on how to return your shoes. If you do not have this information, then please contact our Customer Care team.

If you’d like to exchange your order for a higher-priced item, please request a return for store credit. Once your return is processed, you’ll receive a store credit code that you can use to place a new order for your desired item.

If you’d like to exchange your order for a lower-priced item, you can easily do so through our Return App. Once your exchange is complete, the price difference will be reimbursed to your original payment method.

All unworn and unaltered items may be exchanged or returned within 45 days of the delivery date. We offer free exchanges for orders over US$ 75. Click Returns & Exchanges to begin the exchange/return process.

Sure! You can return an item and exchange it for another at no additional cost to you. The price difference may be charged or refunded to your payment method.

You have to send your shoes back to our US (Florida) or UK (London) address. All information regarding a return policy is provided in the box together with your order. After you submit your Return & Exchange request, you will receive a detailed instruction on how to return your shoes. If you do not have this information, then please contact our Customer Care team.

It can take five business days for us to process your return after it has been delivered. If it has been more than five business days, please reach out to our Customer Care Team

Please see the product fit guide under the item description, which is based on a standard shoe fit. All of our women's shoes have a standard B width. Please send us feedback if you find that your size doesn’t align with our sizing suggestions.

If you are between sizes, we recommend that you order a half size up for boots and a half size down for shoes or sandals. If you plan to wear thick socks with your shoes, go for a half size up.

At this moment, we do not offer wide or narrow width shoes. All of our shoes are regular (B) width only.

All of our shoes are marked using the European (EU) size scale as they are handcrafted in Europe.

Most of our shoes run from EU 36 up to EU 42. Please consider buying another shoe model that is available in your size. For more detailed information please visit our Size Guide.

We have some clients who wear our shoes with orthotics. However, our insoles are not removable. Our shoes’ footbed is padded just in the heel area, as in classic dress shoes (not a removable insole).

Our shoes’ footbed is padded just in the heel area and doesn't have arch support (as in classic men's dress shoes). Therefore, they're a bit tough and need a "break in" period of 4-6 days.

As our custom shoes are made in full grain leather, they must stretch out a bit after wearing them for a couple of days. Check out some leather stretching tips here

If you are not sure whether you should exchange the shoes for a smaller size, we advise you to wear them with insoles. If the shoes are still loose, then you should go one size down. However, if the shoe fit with insoles is good, then going to a smaller size might result in a snug fit.

As your shoes are made in full grain leather, you can break them in by wearing them for a couple of days. On the other hand, you can check out some useful break in tips here

If it is your first-time shopping with us, we’ll send you one pair of custom-made shoes to confirm your size. We’ll ship the rest of your shoes as soon as we receive your size feedback.

Sure! you can check out some useful break in tips here

As your shoes are made in full grain leather, they must stretch out a bit after wearing them for a couple of days. Check out some leather stretching tips here. If none of these stretching methods work, we can always exchange your shoes for a bigger size or issue you a full refund. We offer free exchanges.

Standard shipping time to the US is about 7-12 working days.

No — for U.S. customers, we ship with prepaid duties, so there are no additional customs fees upon delivery.

We are hoping to expand to other regions and countries in the future.

You’ll receive our delivery notification email containing your tracking number 24 hours before your order delivery. If you don't receive your parcel within the estimated delivery times, please contact our Customer Care Team.

You can track the status of your order on our Order Status Page.

We usually dispatch our custom-made orders within five business days.

If you haven’t received a shipping confirmation, please reach out to our Customer Experience team with your updated shipping address. We will do our best to accommodate your request. If you’ve already received a shipping notification, then that means that your order has been processed by our workshop, and therefore we’re unable to revise the address.

All international parcels usually require a signature. However, in the worst case, you can always pick your parcel up at your local post office.

Please call your local post office or track your parcel online to schedule redelivery.

If nobody is home when a courier tries to deliver a parcel, sometimes they leave it with your neighbors. Please contact the customer service agent of your local post office requesting the name of the person who signed for the delivery. If you believe that your parcel was lost, please contact our Customer Care team.

Be aware that VAT might be applied at the point of entrance. Any customs duties or taxes must be paid by the recipient of the parcel.

You can customize our shoes free of charge in any color/material from our palettes. Please check our 3D shoe customization tool

Sure! You can play around with different color combinations on our 3D shoe customization tool

Most types of leather that we offer are suitable for all year-round weather. Soft leather is a versatile material suitable for any occasion. Velvet, patent, and croc leather work well for statement looks. Nubuck and aged leather are thick types of leather suitable for the winter season. Fabric is a thin cotton material that is suitable for summer seasons only.

Yes, we have a limited range of colors in vegan leather. For more information, please contact our Customer Care Team

Heel heights are measured from the highpoint where the heel joins the shoe, right to the floor.

All our custom-made shoes are handcrafted using full grain leather and synthetic rubber soles. However, if you’re looking for a leather sole, we can offer you the leather sole option (1"/2.5cm heel), which has an extra cost of US$15. You can pay for our leather sole option separately here.

An Oxford is a lace-up shoe where the bottom of the lacing section is sewn closed and the eyelet facings are stitched beneath the vamp (the front section of the shoe). As the lacing section of Oxfords is sewn closed, they are also commonly referred to as closed front shoes.

A Derby shoe is a lace-up that features an open lacing section (it is not sewn closed at the bottom) and eyelet facings are sewn to the top area of the vamp. Many people also refer to Derby shoes as Gibson shoes.

Unfortunately, we can’t change the heel of our styles.

No, unfortunately we do not offer bespoke services.

Sure! You can customize the decorations of our shoes (brogues, perforations, eyelets, and studs) on our 3D shoe customization tool

Sure! You can add fringes to some styles directly on our customization tool, or you can buy them separately as accessories.

We offer a 45-day return policy. Start your exchange or return easily through our Return Portal.

If you placed your order less than 48 hours ago, please contact our Customer Care team asap and we’ll update your order.

We accept all major credit cards. All our transactions are secured and encrypted. 

Unfortunately, we don’t have a brick and mortar stores yet.

We’re 100% committed to improving the lives of the people who make our products, as well as the ecosystems surrounding our business operations. Our Supplier Code of Conduct outlines the standards we have for ourselves and our suppliers. These standards encompass policies based on nondiscrimination, anti-harassment, forced labor, child labor, freedom of association, health and safety, working hours, compensation, and environmental practices.

Please email contact@juliabo.com and someone from our marketing team will be sure to reach out to you if we're interested in learning more. Thanks!

Julia Bo works with a style selected group of online retailers to wholesale our products. Please send an email to contact@juliabo.com with the subject line “Julia Bo Retailer, <Your Brand Name>” if you are interested in being considered for partnership opportunities.