EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING | EASY RETURNS US & UK | 15%off code: STRONG

Send Instantly The Perfect Gift

There’s a new and easy way to gift your friends and loved ones.

Just look for the “Gift Instantly” button and start the gifting flow:

Step one

The recipient gets your thoughtful gift via email or text message.

Step two

They open the gift and choose the perfect size and color or exchange it before it ships.

Step 3

Done! The gift will be sent to the address they fill out.

You can now purchase the perfect gift every time.

FAQ

How do I send a product as a gift?

Simply click the “Gift Instantly” button, insert the recipient email/phone number in the pop-up window and select the greeting card you would like to send.

How will the recipient receive the gift?

The recipient will receive your beautiful greeting card via email or text message and will be able to open the eGift online.

Can I send a gift without knowing the recipient’s address, size or style preference?

Yes, the recipient will be able to insert where they would like the gift to be sent to as well as adjust or exchange the gift for store credit.
The address and size you insert will be used as a backup.

When will the greeting card be sent?

When filling out the greeting card you can choose to send it now, or schedule it to be sent at a specific date.

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