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FREE EXCHANGES | EASY RETURNS US & UK
Description & Materials
Shipping & Returns
All our custom-made shoes are dispatched from our workshops within 5 working days.
Standard shipping is about 1-2 weeks. We also offer UPS Express shipping (4-6 working days), which has an extra cost of US$ 50 (non-refundable). All customs duties are included in our prices.
Under our 45-day return policy, you can always return or exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer Free Exchanges on US & UK orders.
We partner with the global NGO CAMFED to support girls living in low-income communities to go to school, learn, thrive and lead. Therefore, each time you’re buying a pair of Julia Bo shoes, you’re donating the cost of one day of school for a girl in need.
We’re also proud of promoting women’s financial independence, providing quality jobs and free mentorships to female artisans across Eastern Europe 💪
Just got my shoes today, about 5 days late due to covid but the customer service has been amazing. Extremely polite and responsive, always answering my questions within 24 hours. I was able to message and add perforations to my custom order after it had been started with no problem.
The shoes came finely packaged with extra laces and heel cover replacements (don't what they're called exactly lol). The shoes themselves are beautiful quality, well worth the price. Shame I wasn't able to wear them for prom, but I'll definitely be putting them to good use in the future.