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FREE EXCHANGES | EASY RETURNS US & UK
Description & Materials
Shipping & Returns
All our custom-made shoes are dispatched from our workshops within 5 working days.
Standard shipping is about 1-2 weeks. We also offer UPS Express shipping (4-6 working days), which has an extra cost of US$ 50 (non-refundable). All customs duties are included in our prices.
Under our 45-day return policy, you can always return or exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer Free Exchanges on US & UK orders.
We partner with the global NGO CAMFED to support girls living in low-income communities to go to school, learn, thrive and lead. Therefore, each time you’re buying a pair of Julia Bo shoes, you’re donating the cost of one day of school for a girl in need.
We’re also proud of promoting women’s financial independence, providing quality jobs and free mentorships to female artisans across Eastern Europe 💪
I ordered a pair of Oxford Kents in a 39, and they were a bit too big. (I’m normally a US 8/8.5). Julia Bo shoes’ team replaced them quickly and with friendly, helpful customer service. I love the plain pair that I got in a 38. I would absolutely recommend Julia Bo to friends and family looking for a quality pair of shoes and hesitant to shop for them online - Julia Bo makes finding or designing just what you’re looking for so easy!