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FREE EXCHANGES | EASY RETURNS US & UK
Description & Materials
Shipping & Returns
All our custom-made shoes are dispatched from our workshops within 5 working days.
Standard shipping is about 1-2 weeks. We also offer UPS Express shipping (4-6 working days), which has an extra cost of US$ 50 (non-refundable). All customs duties are included in our prices.
Under our 45-day return policy, you can always return or exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer Free Exchanges on US & UK orders.
We partner with the global NGO CAMFED to support girls living in low-income communities to go to school, learn, thrive and lead. Therefore, each time you’re buying a pair of Julia Bo shoes, you’re donating the cost of one day of school for a girl in need.
We’re also proud of promoting women’s financial independence, providing quality jobs and free mentorships to female artisans across Eastern Europe 💪
I ordered the Lenox oxfords customized and they were exactly as I expected. The materials are high quality and the shoes look beautiful. I was undecided about the size, I thought I ordered one size too big (40EU) and contacted customer service to exchange the shoes. They were fantastic, they sent me at no cost a pair of customized shoes of a smaller size (39EU) and suggested I try both pairs side by side before deciding which size was better for me. Once I decided on which pair I kept, I returned the other pair to a postal address in the US. So return and exchanges are very easy and I had a very good experience. But most importantly I have beautiful shoes that fit perfectly! I highly recommend purchasing from Julia Bo, I know I will keep getting my shoes here